Cancellation policy

Cancellation Policy

Effective from the publication date shown above.

1. Client cancellations

• A booked session may be cancelled before it starts.
• A cancellation more than 24 hours before the start is refund-eligible.
• A cancellation 24 hours or less before the start is not automatically refund-eligible.
• A no-show is not automatically refund-eligible.

2. Rescheduling

A session may be moved before it starts to an available future slot with the same practitioner, subject to platform availability.

3. Practitioner cancellation or platform failure

If the practitioner cancels, does not attend, or a failure attributable to Soulvyns prevents the session from proceeding, contact us or submit a refund request. Where a refund is due it will be handled through the payment process.

4. Practitioner subscriptions

Practitioner subscriptions are separate from client session payments. Cancellation of a practitioner subscription affects future subscription billing in accordance with the applicable subscription terms.

5. Statutory rights

Nothing in this policy limits rights that cannot lawfully be limited under applicable South African consumer law.