1. Website Terms & Conditions

Effective Date: 29 May 2026

These Website Terms & Conditions govern access to and use of the Soulvyns platform, website, booking system, messaging functions and hosted video consultation services operated by Soulvyns (Pty) Ltd (“Soulvyns”, “we”, “our”, “us”).

By accessing or using the Soulvyns platform, you agree to be legally bound by these Terms.

1.1 Nature of the Platform

Soulvyns is a technology platform that enables members of the public to locate, communicate with, book appointments with, and attend virtual consultations with independent mental health practitioners. Soulvyns is not a healthcare provider, hospital, clinic, medical practice, counselling service, psychiatric service, or therapeutic provider. All practitioners are independent professionals solely responsible for their services.

1.2 Eligibility

Users must be at least 18 years old and legally capable of entering contracts under South African law.

1.3 No Emergency Service

Soulvyns is not an emergency or crisis service. Do not use the platform if you are suicidal, self-harming, experiencing a psychiatric emergency, or in danger. Contact local emergency services immediately.

1.4 Practitioner Independence

Practitioners are independent contractors, not employees or agents of Soulvyns. Soulvyns does not supervise treatment, guarantee qualifications beyond verification, endorse practitioners, or guarantee outcomes.

1.5 Bookings and Appointments

Soulvyns facilitates scheduling only. Practitioners are solely responsible for availability, attendance, cancellations, treatment, and fees. Soulvyns accepts no liability for missed appointments, scheduling errors, or practitioner-patient disputes.

1.6 Messaging and Video Consultations

Soulvyns provides messaging and video consultation functionality but does not warrant uninterrupted service. Soulvyns is not liable for service interruptions, internet failures, device incompatibility, or communication failures.

1.7 Intellectual Property

All platform software, branding, content, and systems belong to Soulvyns (Pty) Ltd. No user may scrape, copy, reproduce, or reverse engineer any portion of the platform.

1.8 Limitation of Liability

To the fullest extent permitted by South African law, Soulvyns excludes liability for practitioner negligence, therapy outcomes, clinical decisions, and technology disruptions. Total liability shall not exceed the greater of: (a) subscription fees paid in the preceding 3 months; or (b) ZAR 5,000.

1.9 Indemnity

Users indemnify Soulvyns against claims arising from practitioner-patient disputes, platform misuse, inaccurate information, or unlawful conduct.

1.10 Governing Law

These Terms are governed by the laws of the Republic of South Africa. Disputes are subject to South African courts.

2. Patient Terms of Use

2.1 Relationship Disclaimer

Soulvyns is not your healthcare provider. Any healthcare relationship exists exclusively between the patient and practitioner.

2.2 Practitioner Responsibility

Practitioners are solely responsible for treatment, diagnosis, therapeutic advice, records, confidentiality, and legal compliance. Soulvyns is not liable for any acts or omissions of practitioners.

2.3 Age Verification

Users confirm they are 18 or older. Providing false information constitutes a material breach.

2.4 Payments and Invoicing

Soulvyns does not invoice patients for practitioner services. Practitioners invoice patients directly.

2.5 Messaging Conduct

Patients must not abuse practitioners, harass users, send unlawful content, or misuse messaging systems. Soulvyns may suspend accounts for violations.

3. Healthcare Professional Subscription Agreement

3.1 Subscription

Healthcare professionals subscribe monthly. Subscriptions renew automatically.

3.2 Cancellation

Practitioners may cancel by giving one (1) calendar month written notice. No refunds on cancellation.

3.3 Independent Contractor

Practitioners are independent contractors. Nothing creates employment, agency, or partnership.

3.4 Professional Warranties

Practitioners warrant genuine qualifications, maintained registrations, professional indemnity insurance, and legal and ethical compliance. Practitioners must immediately notify Soulvyns of any investigations, complaints, suspensions, or sanctions.

3.5 No Guarantee of Referrals

Soulvyns does not guarantee patients, bookings, referrals, or revenue.

3.6 Practitioner Liability and Indemnity

Practitioners are solely responsible for treatment, decisions, records, confidentiality, and patient interactions. Practitioners indemnify Soulvyns against all claims arising from their negligence, misconduct, or professional breaches.

3.7 Suspension and Removal

Soulvyns may suspend or remove practitioners immediately for misleading qualifications, misconduct, regulatory issues, or legal risks.

4. POPIA Privacy Policy

Soulvyns processes personal information in accordance with POPIA. Sensitive health-related information is processed solely for facilitating appointments. We do not sell personal information. Users consent to electronic communications and reminders.

5. Emergency & Crisis Disclaimer

Soulvyns is not suitable for emergency mental health support. If you are in crisis, suicidal, experiencing psychosis, or in danger, seek emergency assistance immediately. Soulvyns accepts no liability for emergency situations.