Refund policy

Refund Policy

Effective from the publication date shown above.

1. Payments

Client session payments are processed securely through Paystack. Soulvyns does not deduct a commission or platform service fee from the session price. Session proceeds are settled to the relevant practitioner's linked account through Paystack, subject to Paystack's applicable processing fees and settlement arrangements. Practitioners pay Soulvyns separately through their applicable platform subscription.

2. Refund requests

Where the platform provides a refund-request function, submit the request from your booking. You may also contact info@soulvyns.co.za with the booking reference.

3. Eligibility

• Practitioner cancellation or non-attendance: full refund or reschedule where applicable.
• Platform failure preventing the session: full refund or reschedule where applicable.
• Client cancellation more than 24 hours before start: refund-eligible.
• Client cancellation within 24 hours or no-show: not automatically refundable.

4. Processing

Approved refunds are processed against the relevant payment through Paystack and are subject to Paystack and banking processing times and rules.

5. Practitioner subscriptions

Practitioner subscription charges are separate from client session payments. Subscription refunds and cancellations are governed by the applicable practitioner subscription terms and mandatory consumer law.

6. Disputes

If you disagree with an outcome, contact info@soulvyns.co.za. Nothing in this policy limits rights that cannot lawfully be limited.