Privacy policy

Soulvyns Privacy Policy

Effective from the publication date shown at the top of this page. This notice explains how Soulvyns (Pty) Ltd processes personal information under POPIA.

1. Responsible party and contact

• Entity: Soulvyns (Pty) Ltd
• Registration: 2025/840549/07
• Registered address: 153–155 Mount View, Blaauwberg, Western Cape, 7441, South Africa
• Postal address: 153–155 Mount View, Blaauwberg, Western Cape, 7441, South Africa

Privacy and POPIA contact. Soulvyns is completing the applicable Information Officer registration process. Until registration details are published, privacy, POPIA and PAIA correspondence should be sent to info@soulvyns.co.za or telephone +27 61 584 3105.

2. Platform

Soulvyns is a technology platform connecting clients with independent mental-health practitioners. Soulvyns is not a healthcare provider. Clinical records are created and held by the practitioner, not Soulvyns.

3. Information processed

We process account and profile information, contact details, date of birth, booking and payment references, messages, consent records, support correspondence, security metadata and information you choose to provide about health or wellbeing. Health information is special personal information and is processed for the platform purposes described to you and subject to applicable POPIA requirements.

Clients aged 13 to 17 must provide the details and consent of a parent or legal guardian. Persons under 13 may not use Soulvyns.

4. Service providers and locations

• Supabase: authentication and database hosting. Region: West EU (Ireland).
• Paystack: payment processing and settlement.
• Microsoft 365 / Teams: online sessions, calendars and related communications. Tenant data region: South Africa.
• Vercel: website hosting. Observed deployment region: iad1 (Washington, D.C., United States).
• Sentry: error and performance diagnostics.
• Cloudflare: security and bot protection.

5. International processing

Some providers may process personal information outside South Africa. Soulvyns will handle cross-border transfers in accordance with applicable POPIA requirements.

6. Payments

Client session payments are processed securely through Paystack. Soulvyns does not deduct a commission or platform service fee from a client session payment. Session proceeds are settled to the relevant practitioner's linked account through Paystack, subject to Paystack's applicable processing fees and settlement arrangements. Practitioners pay Soulvyns separately through their applicable platform subscription.

7. Your rights and PAIA

You may request access to or correction of personal information and exercise other applicable rights by contacting info@soulvyns.co.za. A formal PAIA request may be made using the prescribed process. The Soulvyns PAIA manual is available on request from info@soulvyns.co.za.

8. Security

We use access controls, HTTPS and other administrative and technical safeguards. Card details are handled by the payment provider. Security compromises involving personal information will be handled in accordance with applicable POPIA requirements.

9. Emergencies

Soulvyns is not an emergency service. If you are in immediate danger, contact local emergency services or an appropriate crisis service.